This is the fastest way to reach us and it is the address we answer
first. Write to us about anything: an order, a missing gift email, a
tracking number, a refund, a damaged book, or a question about the book
itself.
We reply within 1 business day, and usually much sooner.
Monday to Friday, 9am to 5pm Eastern Time. Messages sent over a weekend
or a holiday are answered on the next business day.
To help us help you faster
If your message is about an order, please include:
The email address you used at checkout
The name on the order
What you would like us to do: resend the gift email, send tracking,
replace a damaged copy, or issue a refund
That is all we need. You do not have to find an order number.
Did not get your gift email?Both emails can take a few minutes. Check your spam and
promotions folders first, then write to us and we will resend the
access instructions right away.
Want a refund?You have 30 days from delivery. Email us and we will send you a
return authorisation and walk you through it. Full details on our
returns page.
Where is my book?Orders ship within 1 to 2 business days and arrive in 5 to 10
business days with tracking. If it has been longer, tell us and we
will chase it.
Media, wholesale or bulk orders?Write to the same address with the word BULK in the subject
line and we will come back to you with options.
Texting us about your book bonuses?
Who you are writing to
A Better You Everyday Publications a trademark of 9354-4914 Québec inc. 1162 Rue Desserte Ouest, Suite 1001 Laval, QC H7X 4C9, Canada info@abetteryoueveryday.com
We are an independent family publisher. We do not have a call centre
and we do not use chatbots for support. Your email reaches us
directly.
A note on medical questions
We are publishers, not doctors or medical practitioners, so we cannot
advise you on your health, your symptoms, your medication or whether a
particular remedy is right for you. Please speak with a qualified
healthcare professional for anything of that kind. We are glad to answer
anything about the books themselves and your order.